A web-based system specifically tailored for insurance claims handling, with secure document management and workflow.

Insurance claims and litigation

Our i-Claims document management system is specifically tailored towards to helping the work of insurance departments, to manage claims and control the litigation process against an organisation. It is ideally suited to any organisation that has public access, such as retail and entertainment complexes.

One of our current clients using this system is John Lewis. During the olympic games, it had concerns over its staff physically getting around from one location to another to share information and documentation. With many on-going cases, it needed a system that was not only remotely-accessible, but also one that would help manage the process and keep track of all the cases.

Our system

The i-Claims system is web-based, hosted on our secure servers, and supports most web-enabled devices, including iPad and other tablet devices.

Being web-based, users have the convenience of access to documentation at any time or from anywhere, via a tracked, secure username and password log-in. It is even possible to set-up limited access to certain areas for certain users, which means access can be granted to guests to upload documentation peculiar to their case, but without allowing them to see sensitive data or other cases.

The system also has a facility whereby users can see at a glance any outstanding tasks, to whom they are assigned (and to set timescales by which the matters should be addressed), any notes about the task, and when and who last updated the task.

Other key advantages of our i-Claims system are: it provides a secure and safe centralised pool of information, allowing easy management of multiple taks; a digital and secure store for documentation that negates all the problems associated with paper-based systems (wrongly filed, lost or damaged documents, and so on). Documents can also be searched or sorted much more easily than a paper-based system.

Additionally, as with all our systems, monthly workflow and financial reports can be generated, and the data exported to Microsoft Excel format for external processing in third-party software.

Consultation and build

After consultation to finalise the exact requirements, a bespoke system can be tailored to your organisation, and implemented within four to eight weeks. Thereafter, we offer continued support and development, so your system grows as your organisation’s needs change.

Call us on 01202 496513 for a demonstration and free consultation to discuss your insurance and litigation document management requirements.